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Client Relationship Executive

Role summary

Our aim is simple: to reduce language barriers. Founded over 20 years ago, DA Languages provides language services to both the public and private sector. With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.

We are currently looking for a Client Relationship Executive to assist in continuing to expand an already successful Client Account Team.

Reporting to the Client Account Manager, you will have real and rare opportunity to join a highly ambitious, expanding private equity backed business with significant career value.

About the Role

The role of Client Relationship Executive will require an ability to prioritise a varied workload and solve problems, including processing client queries and complaints. It is essential that you also have a good telephone manner and can communicate professionally at all times.

Main Duties Include

Building and maintaining relationships with clients and key personnel within Client companies.

  • Conducting business reviews to ensure clients are satisfied with their service.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Dealing with day-to-day queries
  • Complaints handling
  • Using in house system
  • Using excel to generate reports

Key knowledge, skills required

  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Problem-solving skills
  • Good knowledge of Outlook, Excel, Word.
  • Work as part of a team and independently
  • Ability to take instruction and carry out tasks efficiently and to a high standard
  • Good time keeping

What’s in it for you?

  • Career progression opportunities in a fast growing business
  • Flexible working post-training (4 days a week in office, 1 day at home)
  • 22 days annual leave plus bank holidays, this increases with your service
  • Enhanced Maternity and Paternity Pay
  • Employee referral scheme and bonuses
  • Free breakfast, fresh fruit and tea & coffee provided daily
  • Part of Manchester Liftshare Community platform
  • Exclusive access to PerkBox, a portal that offers retail discounts for stores such as ASOS, H&M, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and discounted gym memberships. Gain access to wellness resources such as online workouts and yoga, meditations, and hypnotherapy sessions
  • Internal employee recognition schemes such as employee of the month and end of year awards
  • Employee Assistance Program providing up to 4 sessions of structured counselling and access to a variety of wellbeing resources including webinars, Health Checks, and podcasts
  • Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions!

Applicants must be UK residents and possess the right to work in the UK. DA Languages is committed to the elimination of discrimination, be it direct or indirect, and will actively work with our staff and clients to ensure the equality of treatment for all, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.

Please note, a passed DBS check is required for the role.

  • If you can bring enthusiasm, tenacity and a professional approach to work then apply today.

Head Office

Statham House, Talbot Rd
Stretford, Manchester M32 0FP



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Call us on 0161 928 2533 or drop us a message using our form.