Languages

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We are delighted to enable British Sign Language users to contact GP, dentist, pharmacy and optometry services in the East of England using a British Sign Language video interpreter, via the InterpretersLive! service.

Supporting BSL users to access primary care

How to get in touch

0121 447 9620
0843 178 0773
0843 178 0782 (Fax)​
07816 217228 (SMS)

interpreterslive@signsolutions.uk.com​

InterpretersLive!

The InterpretersLive! service is available on-demand 7 days a week between 08:00 – 00:00 via the StarLeaf app.

You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform.

Get the Starleaf App

StarLeaf is the messaging, meeting and calling platform that takes the friction out of secure business communication and collaboration.

FAQs

InterpretersLive! is a video interpreting service provided by Sign Solutions.
NRCPD British Sign Language Interpreters are available on-demand, and they can be pre-booked too. You can pre-book:
  • Lipspeakers
  • Speech to Text reporters
  • Relay Interpreters
  • Makaton

VRS

Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.


VRI

Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.

If you are using a phone or a tablet, you need to download the StarLeaf app. Once you are in, please click on the phone icon and enter interpreterslive@signsolutions.uk.com and click ‘make a video call’. An interpreter will then answer and connect your call. If you are using a desktop, you can download the app for Windows or Mac.

InterpretersLive is free for you to make a VRS call to any of the following organisations: https://www.interpreterslive.co.uk/Live!VRScustomers/

InterpretersLive! is also free to use when you visit any of the following organisations, trusts, councils and stores: https://www.interpreterslive.co.uk/Live!VRIcustomers/

All the video interpreters are qualified and NRCPD registered.

A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.

Yes, as an ISO27001 and Cyber essentials accredited provider, we use StarLeaf’s secure and encrypted platform to deliver our video interpreting service, via their app or WebRtc links.

Yes, you can pre-book NRCPD qualified British Sign Language Interpreters and other types of communication support 24/7/365.

Check out our on-demand availability on our website.

 

On-demand BSL Interpreters are available via Skype for Business or StarLeaf. However, pre-booked interpreters are available any video platform at anytime!

 

Yes. If you call in via the Starleaf app, we can call you back by dialling your email address. If you are not around we can leave you a BSL video message to retrieve on your return.

 

They dial 0121 285 2733 from any phone and the Interpreter will then make an onward video call to you.

 

 

Of course! If the call is not answered you can leave a voicemail for the recipient or a BSL video message for a BSL user.

Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter.


Head Office

Statham House, Talbot Rd
Stretford, Manchester M32 0FP

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Get in touch

Call us on 0161 928 2533 or drop us a message using our form.