Supporting BSL users to access primary care
We are delighted to enable British Sign Language users to contact us using a British Sign Language video interpreter, via the InterpretersLive! service.
The InterpretersLive! service is available on-demand 7 days a week between 08:00 – 00:00 via the StarLeaf app.
You can also pre-book BSL Video Interpreters and other types of remote communication support for anytime and anywhere via any video platform.
- Speech to Text reporters
- Relay Interpreters
Video Relay service is when the people that want to communicate are all located separately from each other. The British Sign Language user and the Interpreter communicate over a secure video call, and the interpreter relays everything that is signed to the hearing person, the conversation relays back and forth from BSL to English and English to BSL.
Video Remote Interpreting is when the Deaf and hearing parties are together, and to communicate they dial a video interpreter via a computer, tablet or phone. The video interpreter translates between the parties in real-time.
InterpretersLive is free for you to make a VRS call to any of the following organisations: https://www.interpreterslive.co.uk/Live!VRScustomers/
InterpretersLive! is also free to use when you visit any of the following organisations, trusts, councils and stores: https://www.interpreterslive.co.uk/Live!VRIcustomers/
A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.
Yes. If you call in via the Starleaf app, we can call you back by dialling your email address. If you are not around we can leave you a BSL video message to retrieve on your return.
Yes, if you want to pre-book a video or in-person interpreting session, we can book your preferred or named interpreter.