FAQ

Frequently Asked Questions

What You Need To Know

Below you will find a list of the most common questions that we get asked:

How are interpreters paid?

All bookings with job sheets submitted before 5.30pm on the 2nd of the month will be paid on the 2nd of the following month. For example, a job sheet received after 2nd March but before 2nd April will be paid on 2nd May. Any job sheet received after 2nd of the month will be paid the month after.

When will I be paid?

Payments made on 2nd of each month provided job sheets are received on time, e.g. January jobs paid on 2nd March. Job sheets received after the cut-off date will be paid on the remittance after.

Why have I only been paid for one hour?

If no start and end times are written on your job sheet, please be aware that we are unable to pay more than the first hour (the minimum payment). Please ensure all timings are filled in when you submit your job sheet so we can pay you accurately for your time worked.

Please be aware that we always pay by actual worked duration rather than booked duration, e.g. if you are booked for 2 hours but the appointment lasts 1 hour, you will be paid for 1 hour. Booked duration is only an estimate.

If the booking is cancelled upon your arrival, you will receive a total of the first hours payment.

I submitted my job sheet on time – why have I not been paid?

If the job sheet does not contain your signature, we are unable to process your payment until we receive this. If we receive your signed job sheet after the end-of-month cut-off date, your payment will be delayed. We will email you if your job sheet is unsigned, so you can re-submit on time and avoid delayed payment.

If the submitted job sheet is not the correct job sheet or needs to be rectified for any other reason, this will be treated as no job sheet being submitted. If we do not receive a rectified job sheet by the month-end cut-off date, this will be subject to a £5 no job sheet penalty as stated in your contract. Please also be aware that if we receive the correct job sheet with the correct information only after the job has been processed, this could result in discrepancies in payment, as we may not have been able to bill our clients in full due to lack of information (which will in turn affect how much we are able to pay you).

  1. Where can I find the pay rates?
  2. DA Languages rates of pay agreement is viewable on DA Link (in the section Linguist Resources). You can also see ‘Rates and service credits’ in the Professional Contract Agreement.
    The expected remittance is also included in the job offer email.
How can I update my bank details?

Please email your new bank details to paymentqueries@dalanguages.co.uk. Please note we are not able to accept new bank details over the phone.

How do I accept a booking on DA Link?

This is a convenient way to save you time, without the need to call in to accept a booking.

Step 1 – To do this log onto your DA Link Profile.

Step 2 – Then select ‘Bookings’ or ‘Booking notifications’.

Step 3 – Then click ‘accept’ or ‘decline’ dependent on your choice.

  1. Where do I send my job sheet?
  2. You can upload your job sheet using the DA Link portal

The steps are listed below:

Step 1 – Log onto your DA Link Profile, and click the bookings tab at the top of the screen. Then select Interpretings. (we do not require job sheets for telephone interpreting)

Step 2 – Select the booking you have completed by clicking SHOW.

Step 3 – Select “Upload Jobsheet”
Step 4 – Choose the file from your PC. Select the status as “Delivered”, then click save and upload.

I can’t log in to DA Link, How can I reset my password?
  1. To reset your password, go to the linguist portal and select ‘Forgot your password?’

Enter your email address and select ‘Send me reset password instructions’.

Check your email; you should have received a message containing a link that will enable you to reset your password.

  1. I am not receiving email notifications, do you know why?
  2. This may be due to your distance from the venue location.

We always prioritise linguists who are closest to the location of the booking. Only if we struggle to fill the booking would we then widen the radius of the search.

It could also be possible that your email is seeing the automatic email as spam – please check your security features on your email account.

  1. How does the email notification system work?
  2. BOTH availabilities AND cancellations will be coming through to you via email. You can click ‘Accept’ or ‘Decline’ to let us know that you are available. ‘Accepting’ a booking does not mean you have been selected; if you are selected for a booking we will confirm this by sending your job sheet to you by email.

Thank you in advance for your co-operation and we look forward to presenting you with many more bookings over the next few months.