Mental Health During COVID19

Over the past week, an estimated 1 in 6 people have experienced a common mental health problem[1]. This is why additional support is vital during COVID19 when many are forced to isolate in their homes.  Anyone struggling with their mental health is already vulnerable when self-isolating but what if they couldn’t access support?

With over 2 million non-English speakers currently residing in the UK, it is important to consider how they will access vital services during this time.

Furthermore, the impact of isolation from friends and family across seas can have on someone’s mental health.

This graph shows that mental health affects both men and women across the UK. The Government, NHS, and multiple charities have been working to set up helplines and communications in order to provide lifesaving support. DA Languages wants to work to make that vital support available regardless of language barriers.

Of course, non-English speakers are not the only community affected by this crisis, the deaf and hard of hearing community are also vulnerable during this time. This is of special significance as the deaf community are more likely to suffer from mental health problems in comparison to the rest of the population.

While the lockdown and the need to self-isolate keep us safe from COVID19 it is making the work of mental health professionals more difficult as face to face meetings cannot take place, which can be extremely distressing. Especially if you are a patient used to speaking with a professional and having an interpreter present for any appointments.

During this time, we want to support the amazing work being done by all essential and frontline staff including all mental health workers. Remote working conditions require remote working solutions.


Translation services are an excellent first step in helping any non-English speaker find and access the information they need about their mental health. This could include FAQs, online self-assessments, informational guides and even blog posts talking about how to cope with self-isolation.

By translating this key and helpful information it allows anyone to access what they need and the help they require. Furthermore, if a non-English speaker is already a registered service user/patient continuing communication through email/letters and written form can help them know they have not been forgotten in the chaos of COVID19.

One of the main barriers for all when it comes to accessing mental health support is the stigma that surrounds mental health conditions. It’s important to consider that in different cultures and communities, mental health is discussed and acted upon in different ways. Translations can assist in getting the judgment-free message across without offending or criticising any culture’s approach. The main aim at the end of the day is to make sure that the information is available for all in need.

Telephone Interpreting

While more women are reported to experience mental health issues at some point in their lives it is also important to note that the suicide rate is higher in men. Of all the suicides recorded in 2013 78% were male and 22% female[2].

This does suggest that women’s and men’s experiences differ and that women are more likely to seek help and report they are struggling with their mental health. This highlights the importance of helplines.

Being able to call anonymously and talk to someone can help someone struggling from taking more drastic measures. Of course, if they are not understood due to language barriers this can exacerbate the situation and potentially make things worse. Telephone Interpreting allows for helpline staff to efficiently call an interpreter and patch them into their call with the service user.

Having someone who understands your language and culture can also add an extra level of comfort to a service user as they know they are being completely understood. Therefore, receiving the best advice and help possible.

Video Interpreting

Video interpreting has become one of our most prevalent services over the past few weeks as everyone looks to a face to face replacement. Video interpreting has the added benefit of visual cues and communication, by allowing the end-user, professional and interpreter to all see each other a better assessment of someone’s mood and wellbeing can be determined.

Furthermore, video interpreting is not only an excellent solution for non-English speakers but also for the deaf and hard of hearing. Accessing mental health is important for these communities as deaf people are more likely to suffer from personality or behaviour disorders and more likely to misuse drugs and alcohol[3]. Therefore the importance of easy access to mental health support and resources is clear.

Along with Telephone Interpreting, Video Interpreting is available 24/7 as we understand the NHS and mental health services don’t stop, neither do we. It is important to remember that many people across the UK were struggling with mental health prior to COVID19, and self-isolation can place many on the edge at risk especially if a language barrier acts as a further hindrance. DA Languages wants to support our amazing mental health sector by breaking down language barriers.


Around 450 million people suffer from mental and behavioral disorders globally at some time in their life[4]. That is just the number of reported cases which could indicate the number of people silently struggling is higher.

Through our remote language service solutions, we hope that anyone already receiving treatment and those in need of additional support during this time can access without language barriers getting in the way.

If you would like to know more about how DA Languages can support the mental health sector during COVID19 email

Finally, if you feel you need support during this time here are the NHS recommended mental health services:


[2]Bromley, C., et al. (2014). The Scottish Health Survey: 2013 edition, volume 1, main report. [online] Edinburgh: The Scottish Government. Available at: [Accessed 25 Aug. 2015].



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