Language support in self-isolation

During COVID19 communities are coming together, DA Languages is proud to support key workers to make sure no one is isolated because of their language.
Pashtu Translation Services

If there is one thing, we can take away from this current pandemic is the realisation that human beings are truly sociable creatures. Whether you have a large or small circle of friends and family, staying connected to those you love is something many of us take for granted. Something which we are coming to realise in these uncertain times.

There are concerns about the effect the current lockdown is going to have on people and their mental health. A study of people who had been quarantined because of SARS found that over 20% reported fear and nervousness amongst other negative feelings. [1]All of which is understandable as the lockdown already feels like it has lasted a long time and can feel like there is no end.

It can be difficult for anyone to adjust to a new way of life especially one that has been put upon them instead of a choice being made. Isolation from friends and family can bring anyone’s emotional state down but what if you were also isolated from your culture? Your home? Your country?

As mentioned, human beings are social creatures and all social circles are different from their own customs, culture, and language. Non-English speakers currently residing in the UK may struggle to understand and access information, furthermore, there needs to be support for non-English speaking patients who may struggle to understand why their family/friends are unable to visit them in hospital.

Those with family in worse affected countries such as Spain and Italy will naturally be concerned about their loved ones which may cause stress for those who feel powerless to help those they care about during these uncertain times.

However, thanks to modern technology staying in touch is easier than ever. This being said the technology needs to be made available in order to allow those isolated to stay in touch with friends and family as well as access vital services and information. Donations of phones and tablets have been given to various hospitals in order to help patients stay in touch with family, which can be especially reassuring for non-English speaking patients.[2]

Communities across the UK have been coming together, however, some are at risk of becoming more isolated. Asylum seekers are now at risk of being left behind without enough support, some need medical assistance and support from interpreters and professionals in order to access the care they need and also continue with legal proceedings. DA Languages has over 18 years of experience working with the public sector, refugee organisations, and solicitors across the UK. This allows us to expertly support those in need of additional language support, especially during these stressful times.

Video Interpretation makes for a great alternative to any face to face interpretation, the feeling of an interpreter, and someone who understands your language can make all the difference.  COVID19 is stressful for many but imagine if you didn’t understand what was happening. Having an interpreter at the ready to translate provides an additional level of comfort for non-English speakers, furthermore DA Languages work with many native speakers which means our interpreters also understand the culture.

Seeing a friendly face who speaks your language can provide much-needed reassurance that non-English speakers know they are being heard and understood by all parties involved. Video calling has become a more popular service not only in terms of interpretation but in general to help those separated by COVID19 stay in touch.

 

Speaking your language

If you are quarantined in the UK and are living alone or perhaps separated from family and friends in another country, there is support available. Many online communities are set up across social media such as Facebook. These communities can be for Polish, Romanian, Spanish in the UK, Manchester, London, and so on. If you are feeling isolated or missing home these communities are a great way to connect with people who speak your language.

DA Languages understands that technology and online video calling doesn’t come naturally to all and some may struggle to get up to speed more than others, which is why we are proud to work with local councils, social workers, the NHS and care workers across the UK. Providing Video Interpreting as well as Telephone Interpreting and Translation services.

As many more of us are working remotely from home, it can be hard for many, especially those who are used to meeting face to face, such as therapists and social workers, to reach their patients. Equally, it can be more difficult for those feeling isolated, anxious, or worried to reach out for support and find a community.

Telephone interpreting works as a great solution when talking over the phone is a preferred communication as well as for when an interpreter is needed quickly. For example, many charities have now set up helplines for those who are struggling, if a non-English speaker calls, Telephone interpreting allows helpline workers to quickly connect an interpreter, so the caller gets the support they need.

Finally, our Translation team has been working with a number of councils and charities over the last several weeks to provide helpful information such as leaflets, letters, and FAQs in different languages. While translation of materials may not bring two people into a conversation if someone is panicking finding the information they need in their language can provide relief and help prevent someone from spiraling.

In a time where the country is coming together, DA Languages wants to support those working hard to make sure no one is left without.

If you are interested in how our services can support you during COVID19 email enquiries@dalanguages.co.uk

 

[1]https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(20)30460-8/fulltext#seccestitle40

[2]https://www.bbc.co.uk/news/uk-wales-52207809