Telephone & Video Interpreting

Given the current situation DA Languages have the solutions available to help support you through these turbulent times.
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DA Languages are experts at providing all forms of language solutions. Supporting over 1000 clients across the public and private sector. In recent days we have received an increased demand for our remote services due to the Coronavirus outbreak.

Coronavirus is affecting everybody’s lives, with many precautionary measures being set up across the UK and the globe. One of the major strains is now being placed on our national health system. All consultations and appointments are now being conducted via phone or video call.

However, where does this leave non-English speakers and the deaf community? While we expect face to face interpreter bookings to rise again once the pandemic has passed, it is important to support NHS staff and patients in their time of need.

Our telephone, video and translation services have won awards for their innovation. Supporting our clients by providing our services without compromising on quality.

Telephone and Video interpreting take under an hour to get set up and running. We can provide easy to follow training guides as well as personal one to one support where needed. In turbulent times it is important to consider what provisions you have in place. DA Languages is here to help fill any gaps and avoid as much disruption as possible to your organisation.

 

Telephone Interpreting

DA Languages also support telephone interpreting. This is used by many organisations when an emergency need transpires, or when face to face appointments are not an option. Should you receive instruction to reduce the volume of face to face contacts, we suggest that you convert your bookings to telephone appointments or video appointments in order to continue normal functions wherever possible and avoid backlogs of work in the future.

We are able to facilitate telephone interpreting requests almost immediately. In order to prepare for this possibility, we recommend setting up access to our telephone service in advance if you have not done so already. This will allow for quick conversion to remote services and provide you with the ability to keep end user continuity of service.

Telephone interpreting can be used remotely by all parties. Our service allows 3 or more participants to be involved in calls, with clear options to add participants, controlled by the professional. DA Languages also has a Telephone app which is accessible across all devices allowing you to instantly reach an interpreter whenever you require.

 

Video Interpreting

As a further solution to reducing unnecessary contact, DA Languages also provides an online video interpreting solution, which allows you to communicate via video. This is a suitable option particularly for end users who communicate via BSL, are hard of hearing, or have special communication requirements.

This service, if you are not already accessing it, can be set up within the hour and we can arrange to have the interpreters who were due to attend your appointments be available via video, in order to assist with end user continuity.

Similar to our Telephone Interpreting app DA Languages also have a Video Interpreting app. Both apps are available across all devices and are intuitive to use. Average connection times for Video and Telephone are under 30 seconds!

 

Translation

Our translation team understand the importance of high-quality translation and we use the very latest in translation technology, including computer-assisted translation tools as well as machine translation software.

When we receive your document, we’ll provide you with a free quote and a quick assessment on turnaround times. We can quickly turnaround all end user facing communications. Including public notices, instructions and guidance, website content and notifications.

You can rest easy knowing that all translations are quality-assured to the highest standards and documents are handled to the highest security standards.

 

DA Languages are more than capable to accommodate face to face alternatives in order to avoid any unnecessary contact, without losing continuity or quality of service. If you feel that your trust would benefit, please don’t hesitate to get in touch. Email enquiries@dalanguages.co.uk

We are committed to maintaining a high standard of service throughout these turbulent times. We’re here for you.