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Translation Project Manager

Role summary

Full time, Monday – Friday 9.00am – 5.30pm

Start date: ASAP

Salary: Up to £18,500 – £21,000 per annum, dependent on experience

Who are we?

DA Languages Ltd was established 23 years ago by current CEO, Actar Arya. Now a private equity-backed business, our focus is on continuing to grow as a business and strengthen our working practices.

With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in our sector.

Our mission is simple – to enable our customers to deliver their goals through removing language barriers, by:

  • Creating processes and systems that enable us to deliver a best in class solution
  • Building employee knowledge, ensuring we better capture our clients’ needs and provide valued advice
  • Understanding the global changes that impact the sectors we serve
  • Ensuring that our customers audience receive their messaging exactly how it was intended

 

So what exactly do we do?

We offer language services to organisations within the public and private sector.

So what does that mean? Imagine if you couldn’t speak English but needed to go to a hospital appointment, you wouldn’t be able to access this service unless someone attends with you to interpret between you and the doctor.

That’s where we come in… the hospital would contact us and ask for an interpreter. We would then contact the right interpreter for the job and send them to that appointment.

We offer face to face interpreting, video interpreting and telephone interpreting for this scenario, so that appointments can be delivered on site or remotely.

As well as this, we offer translation, so if there is any written correspondence we will translate that into the right language too.

What’s in it for you?

  • Lots of career progression opportunities in a fast growing business
  • Flexible working post-training (4 days a week in office, 1 day at home)
  • 28 days annual leave (incl. bank holidays) & 1 day accrued for every year in position
  • Free breakfast, fresh fruit and tea & coffee provided daily
  • Contributory pension scheme
  • Exclusive access to PerkBox, a discount site that offers retail discounts for stores such as ASOS, H&M, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and more
  • Social events and regular engagement activities, such as Christmas and Summer parties, in office events and competitions!

Responsibilities

Receive bookings via telephone, fax, email and through D A Link from clients ensuring all necessary information has been obtained in advance of booking being made

Calculate and prepare a quote for the client based on the word count and other characteristics of the project

Ensure priority is given to emergencies and that they are dealt with within a timely manner

Negotiate with translators to cover requested bookings at the lowest cost to the company

Ensure full communication is kept with translators and clients regarding their projects

Arrange subcontracted services where we are unable to provide our own translators

Work closely with the recruitment department to ensure they are aware of your needs and have the opportunity to source translators for projects you are unable to assign

Add bookings to DA Link where required if admin staff are not available

Make amendments to Link data when requested to by the client, ensuring that linguist is aware of any changes and confirmation of changes is sent to client and linguist through DA Link and manual email if needed. This includes cancellation of bookings, amendments to job details and change of linguists

Develop good working relationships with clients’ being sympathetic and understanding to their needs and advising them quickly when they have queries

Develop good working relationship with linguists ensuring a wide range of translators are given the opportunity to work for us

Assist other departments when information is required regarding your bookings

Work efficiently as a team to ensure all staff are able to meet their targets when workload is high

Take telephone calls from clients and linguists where needed

Deal with queries from clients and translators regarding your bookings

Provide cover for your team in their absence

To ensure all data is recorded on DA Link, including notes regarding your jobs that needs to be available for all staff to see

Meet client deadlines and contact times

Provide translations based on any special requirements provided by the client. Check translations before sending them to clients to make sure they meet the requirements

Troubleshooting to ensure we provide the best possible service when things go wrong

Preparation of files for translation using Trados SDL

Monitor translation projects to ensure the deadline and requirements are met

Skills/Knowledge/Behaviours

  • Qualifications (BA or MA) in Translation studies
  • Translation project management experience (desirable)
  • Computer literate
  • Knowledge of translation software (SDL Trados)
  • Create an energetic and positive atmosphere for your work colleagues
  • Be committed to your workload and actively seek to complete your projects in a timely manner
  • Be enthusiastic, willing and show initiative where possible
  • Be able to work under pressure effectively and accurately and for prolonged periods of time
  • Keen interest in developing your skills based on the needs of the office
  • Work as part of a team on a daily basis
  • Understand and appreciate the needs of the business and that translation project managers will play a vital role in the profit margin of the projects carried out
  • Have care and concern for the work done, aiming to always work to the best of your ability
  • Ability to learn and progress in an ever fast paced environment
  • Have an interest to develop your knowledge in the language industry

Head Office

Statham House, Talbot Rd
Stretford, Manchester M32 0FP

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Get in touch

Call us on 0161 928 2533 or drop us a message using our form.