Full time, Monday – Friday 9.00am – 5.30pm
Start date: ASAP
Salary: Up to £18,500 – £21,000 per annum, dependent on experience
Who are we?
DA Languages Ltd was established 23 years ago by current CEO, Actar Arya. Now a private equity-backed business, our focus is on continuing to grow as a business and strengthen our working practices.
With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in our sector.
Our mission is simple – to enable our customers to deliver their goals through removing language barriers, by:
So what exactly do we do?
We offer language services to organisations within the public and private sector.
So what does that mean? Imagine if you couldn’t speak English but needed to go to a hospital appointment, you wouldn’t be able to access this service unless someone attends with you to interpret between you and the doctor.
That’s where we come in… the hospital would contact us and ask for an interpreter. We would then contact the right interpreter for the job and send them to that appointment.
We offer face to face interpreting, video interpreting and telephone interpreting for this scenario, so that appointments can be delivered on site or remotely.
As well as this, we offer translation, so if there is any written correspondence we will translate that into the right language too.
What’s in it for you?
Receive bookings via telephone, fax, email and through D A Link from clients ensuring all necessary information has been obtained in advance of booking being made
Calculate and prepare a quote for the client based on the word count and other characteristics of the project
Ensure priority is given to emergencies and that they are dealt with within a timely manner
Negotiate with translators to cover requested bookings at the lowest cost to the company
Ensure full communication is kept with translators and clients regarding their projects
Arrange subcontracted services where we are unable to provide our own translators
Work closely with the recruitment department to ensure they are aware of your needs and have the opportunity to source translators for projects you are unable to assign
Add bookings to DA Link where required if admin staff are not available
Make amendments to Link data when requested to by the client, ensuring that linguist is aware of any changes and confirmation of changes is sent to client and linguist through DA Link and manual email if needed. This includes cancellation of bookings, amendments to job details and change of linguists
Develop good working relationships with clients’ being sympathetic and understanding to their needs and advising them quickly when they have queries
Develop good working relationship with linguists ensuring a wide range of translators are given the opportunity to work for us
Assist other departments when information is required regarding your bookings
Work efficiently as a team to ensure all staff are able to meet their targets when workload is high
Take telephone calls from clients and linguists where needed
Deal with queries from clients and translators regarding your bookings
Provide cover for your team in their absence
To ensure all data is recorded on DA Link, including notes regarding your jobs that needs to be available for all staff to see
Meet client deadlines and contact times
Provide translations based on any special requirements provided by the client. Check translations before sending them to clients to make sure they meet the requirements
Troubleshooting to ensure we provide the best possible service when things go wrong
Preparation of files for translation using Trados SDL
Monitor translation projects to ensure the deadline and requirements are met