Careers

Quality Advisor / Compliance Administrator

Role summary

We are looking for an enthusiastic, self-motivated and capable Quality Advisor to join the Quality Assurance team.

You will support the Linguist and Justice Sector Recruitment teams in relation to linguist compliance and quality to help support the businesses requirements and goals. You will have experience of customer service as well as quality assurance / auditing and be adept at communicating verbally as well as written in order to get the best outcome and to work in the most efficient way.

Responsibilities

Assisting in the compliance documentation of all linguist profiles
Ensuring the completion of all scheduled checks and updates as they fall due
Maintain action plans and corrective action logs
Auditing linguist profiles to ensure compliance with the client requirement
Dealing with day-to-day queries
Call handling, engaging with Linguists
Inputting information into a database
General administrative support for the department manager and team

Skills/Knowledge/Behaviours

Experience in quality assurance is preferred
Excellent verbal and written communication skills
Excellent organisational skills
Strong Problem-solving skills
Pro-active and self-motivated
Proficient with Microsoft Word, Excel and Outlook
Highly motivated with a genuine interest in quality assurance
Organises own time effectively
Enthusiastic
Tenacious
Responsible and Professional approach
Team Player

Head Office

Statham House, Talbot Rd
Stretford, Manchester M32 0FP

Contact

0161 928 2533
enquiries@dalanguages.co.uk

Quality Advisor / Compliance Administrator

Role summary

Responsibilities

Skills/Knowledge/Behaviours

Contact

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