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Client Account Executive

Role summary

Full time, Monday to Friday, 9am to 5.30pm

Start date: ASAP

Salary: Dependent on experience

Our aim is simple: to reduce language barriers. Founded over 20 years ago, DA Languages provides language services to both the public and private sector.

With a dedicated team and an ever-expanding customer base, we are considered one of the most trusted and reliable language service providers in the UK.

What exactly do we do?

We provide face-to-face and remote (telephone and video) interpreting and translation services. By combining first-class technology solutions with our expert team, we help limited and non-English speakers to access essential services.

So, what does that mean? If a patient who doesn’t speak English needs to go to a hospital appointment in the UK, it’s essential that they are able to communicate with their healthcare professional – both so the doctor or nurse understands their health concern and so the patient understands the diagnosis/treatment. In this scenario, the hospital would get in touch with us and we would provide an interpreter who would bridge the gap and ensure that all communication is clear and understood. Our translation team would also be able to translate any written correspondence, so both doctor and patient can be confident they’re on the same page.

Why work for DA Languages?

  • Lots of career progression opportunities in a fast growing business
  • Flexible working post-training (4 days a week in office, 1 day at home)
  • Generous holiday allowance
  • Free breakfast, fresh fruit and tea & coffee provided daily
  • Contributory pension scheme
  • Exclusive access to PerkBox, a discount site that offers retail discounts for stores such as ASOS, Adidas and freebies such as free drinks at Café Nero, learning perks, insurance savings and more
  • Social events and regular engagement activities, such as Christmas and summer parties, in-office events and competitions!

 

The role of client account executive will see responsibility from day 1 and we offer opportunities to progress your career. This position will require an ability to prioritise a varied workload and solve problems, including processing client queries and complaints. It is essential that you also have a good telephone manner and can communicate professionally at all times. Experience with B2B customer service is desirable but not required.

Responsibilities

  • Building and maintaining relationships with clients and key personnel within Client companies.
  • Conducting business reviews to ensure clients are satisfied with their service.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Dealing with day-to-day queries
  • Complaints handling
  • Using in-house system
  • Using excel to generate reports

Skills/Knowledge/Behaviours

  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Problem-solving skills
  • Good knowledge of Outlook, Excel, Word.
  • Work as part of a team and independently
  • Ability to take instruction and carry out tasks efficiently and to a high standard
  • Good time keeping

Head Office

Statham House, Talbot Rd
Stretford, Manchester M32 0FP

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Get in touch

Call us on 0161 928 2533 or drop us a message using our form.