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Client Account Executive

Role summary

Full time, Monday to Friday, 9am to 5.30pm Start date: ASAP Salary: £18k Plus dependent on experience

This role will see responsibility from day 1 and we offer opportunities to progress your career. The role of Client Relationship Executive will require an ability to prioritise a varied workload and solve problems, including processing client queries and complaints. It is essential that you also have a good telephone manner and can communicate professionally at all times. Experience with B2B customer service is desirable but not required.

Responsibilities

  • Building and maintaining relationships with clients and key personnel within Client companies.
  • Conducting business reviews to ensure clients are satisfied with their service.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Liaising with internal departments to ensure client needs are fulfilled effectively
  • Dealing with day-to-day queries
  • Complaints handling
  • Using in house system
  • Using excel to generate reports

Skills/Knowledge/Behaviours

  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Problem-solving skills
  • Good knowledge of Outlook, Excel, Word.
  • Work as part of a team and independently
  • Ability to take instruction and carry out tasks efficiently and to a high standard
  • Good time keeping

Head Office

Statham House, Talbot Rd
Stretford, Manchester M32 0FP

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