Careers

Client Account Executive

Role summary

Full time, Monday to Friday, 9am to 5.30pm Start date: ASAP Salary: £18k Plus dependent on experience

This role will see responsibility from day 1 and we offer opportunities to progress your career. The role of Client Relationship Executive will require an ability to prioritise a varied workload and solve problems, including processing client queries and complaints. It is essential that you also have a good telephone manner and can communicate professionally at all times. Experience with B2B customer service is desirable but not required.

Responsibilities

Building and maintaining relationships with clients and key personnel within Client companies.
Conducting business reviews to ensure clients are satisfied with their service.
Attending meetings with clients to build relationships with existing accounts.
Achieving client relationship targets and KPI’s.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Liaising with internal departments to ensure client needs are fulfilled effectively
Dealing with day-to-day queries
Complaints handling
Using in house system
Using excel to generate reports

Skills/Knowledge/Behaviours

Excellent customer service skills
Excellent oral and written communication skills
Problem-solving skills
Good knowledge of Outlook, Excel, Word.
Work as part of a team and independently
Ability to take instruction and carry out tasks efficiently and to a high standard
Good time keeping

Head Office

Statham House, Talbot Rd
Stretford, Manchester M32 0FP

Contact

0161 928 2533
enquiries@dalanguages.co.uk

Client Account Executive

Role summary

Responsibilities

Skills/Knowledge/Behaviours

Contact

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