Booking Coordinator

Key responsibilities include:

• To manage a large amount of inbound & outbound calls in a professional manner, booking
  interpreters onto relevant jobs, resolving queries and liaising with other departments
• Calling clients – showing great telephone etiquette and customer care
• Ensuring an interpreter is present for every booking
• Build rapport with clients and interpreters
• Multitasking between calls, alongside handling a large volume of emails from clients and
  interpreters
• Prioritising tasks within the team, showing organisation, quick thinking and flexibility
• Troubleshooting to ensure we provide the best possible service in unexpected scenarios

Key knowledge and skills required:

• Previous experience of working in fast paced, pressurised environment (essential)
• Experience of working in a customer focused environment (essential)
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Able to multitask and think critically
• Excellent attention to detail
• Can use initiative in a pro-active manner
• The ability to work independently and as part of a team
• Can take instructions and carry out tasks efficiently and to a high standard
• Good time keeping
• Social and outgoing and easily able to build relationships
• Proficient with all facets of MS Office
• Have an eagerness to learn and develop skills

Why DA Languages?

• Friendly, professional office with excellent career progression opportunities in a fast
  growing business
• DA Languages is committed to cultivating an environment that promotes diversity,
  equity, inclusion and belonging with a dedicated ESG team arranging volunteering days
  and charity fundraising

Benefits/ perks:

• Generous uncapped quarterly commission
• Flexible working post-training (4 days a week in office, 1 day at home)
• 22 days’ annual leave plus bank holidays, this increases with your service
• Access to Westfield Health Cash Plan for you and your children, allowing you to claim
  money back towards the cost of essential healthcare such as optical, dental, chiropody and
  therapy treatments. Includes 24/7 access to UK GP’s, gym membership discounts and quick
  access to MRI, CT and PET scans
• Discounts and special offers at hundreds of retailers, restaurants, and destinations
• Employee Assistance Program providing 24-hour advice and information, covering medical,
  legal and domestic issues with online resources with access to up to six sessions of structured
  counselling
• Enhanced Maternity and Paternity Pay
• Employee referral scheme and bonuses
• Free breakfast, fresh fruit and tea & coffee provided daily
• Part of Manchester Liftshare Community platform
• Internal employee recognition schemes such as employee of the month and end of year
  awards
• Social events and regular engagement activities, such as Christmas and Summer parties, in
  office events and competitions

Applicants must be UK residents and possess the right to work in the UK. A basic DBS check will be undertaken for all successful applicants.

DA Languages is committed to the elimination of discrimination, be it direct or indirect, and will actively work with our staff and clients to ensure the equality of treatment for all, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.