T: +44 161 928 2533

F: +44 161 928 2566

E: info@dalanguages.co.uk

Sand House | 22-24 Greenwood Street Altrincham | Cheshire | WA14 1RZ

Translation Project Manager

Translation Project Manager required for busy language agency.

About the Company

DA Languages is a South Manchester based Interpreting and Translation agency. Since being established in 1998 the company has grown in size and reputation; we are now a trusted language provider for a range of clients across the UK. DA Languages work with over 10,000 native linguists and offer language services in over 450 languages and dialects. We work with clients including local governments, NHS, The Police and The Immigration Advisory Service. We are extremely proud of our excellent client retention rate within the public sector.

Due to expansion and the upcoming of new contracts we are currently looking for Translation Project Manager to join our busy team in South Manchester. This role will see responsibility from day 1 and true career progression opportunities. You will work within our vibrant Old Trafford office with a busy atmosphere and strong values of work ethic, community and professionalism.

About the role

Salary/Rate – £18K

Location: Old Trafford

Full time position

Working hours: Monday to Friday, 9.00 am – 5.30 pm

The aim of the Translation Project Manager role is to provide suitably qualified/experienced translations for Private and Public Sector services, to professionals requesting assistance to translate documents for non-English speaking clients. We require an able multitasker to join our team and the ideal applicant must be a dynamic individual who has the ability to work under pressure, is a great communicator and takes pride completing a task to a high standard.

Main Duties and Responsibilities

  • Receive bookings via email and through D A Link from clients ensuring all necessary information has been obtained in advance of bookings being made
  • Calculate and prepare a quote for the client based on the word count and other characteristics of the project
  • Ensure priority is given to emergencies and that they are dealt with within a timely manner
  • Negotiate with translators to cover requested bookings at the lowest cost to the company
  • Ensure full communication is kept with translators and clients regarding their projects
  • Arrange subcontracted services where we are unable to provide our own translators
  • Work closely with the recruitment department to ensure they are aware of your needs and have the opportunity to source translators for projects you are unable to assign
  • Add bookings to D A Link where required if admin staff are not available
  • Make amendments to Link data when requested to by the client, ensuring that linguist is aware of any changes and confirmation of changes is sent to client and linguist through D A Link and manual email if needed. This includes cancellation of bookings, amendments to job details and change of linguists
  • Develop good working relationships with clients being sympathetic and understanding to their needs and advising them quickly when they have queries
  • Develop good working relationship with linguists ensuring a wide range of translators are given the opportunity to work for us
  • Assist other departments when information is required regarding your bookings
  • Work efficiently as a team to ensure all staff are able to meet their targets when workload is high
  • Take telephone calls from clients and linguists where needed
  • Deal with queries from clients and translators regarding your bookings
  • Provide cover for your team in their absence
  • To ensure all data is recorded on D A Link, including notes regarding your jobs that need to be available for all staff to see
  • Meet client deadlines and contact times
  • Provide translations based on any special requirements provided by the client. Check translations before sending them to clients to make sure they meet the requirements
  • Troubleshooting to ensure we provide the best possible service when things go wrong
  • Preparation of files for translation using Trados SDL
  • Monitor translation projects to ensure the deadline and requirements are met

Qualities needed as a translation project manager

  • Qualifications (BA or MA) in Translation studies
  • Translation project management experience (desirable)
  • Computer literate
  • Knowledge of translation software (SDL Trados)
  • Create an energetic and positive atmosphere for your work colleagues
  • Be committed to your workload and actively seek to complete your projects in a timely manner
  • Be enthusiastic, willing and show initiative where possible
  • Be able to work under pressure effectively and accurately and for prolonged periods of time
  • Keen interest in developing your skills based on the needs of the office
  • Work as part of a team on a daily basis
  • Understand and appreciate the needs of the business and that translation project managers will play a vital role in the profit margin of the projects carried out
  • Have care and concern for the work done, aiming to always work to the best of your ability
  • Ability to learn and progress in an ever fast paced environment
  • Have an interest to develop your knowledge in the language industry

Decisions and Judgements

  • Prioritisation of workloads at busy times
  • Knowing when team leader needs to be informed of any problems/ increased workloads
  • Evaluation of translators’ rates against client costs, obtaining authorisation where needed
  • Evaluation of clients’ translation needs
  • Decide when queries or complaints should be escalated to managementIf you think you match the description and can bring enthusiasm, tenacity and a professional approach to work then send your CV across.Applicants must be UK residents only.

    DA Languages is committed to the elimination of discrimination, be it direct or indirect, and will actively work with our staff and clients to ensure the equality of treatment for all, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality or religion.