Sand House | 22-24 Greenwood Street Altrincham | Cheshire | WA14 1RZ
Out of Hours Customer Service Advisor (Booking Coordinator)
DA Languages Ltd. have had another fantastic year and we’ve been rapidly expanding following our recent successes. We have just received a private equity investment to accelerate growth and we are now expanding even more and moving our main office to the very popular area of Old Trafford. Due to expansion and the upcoming of new contracts we are currently looking for a Customer Service Advisor (Booking Coordinator) to assist in continuing to expand an already successful Out of hours booking team.
Our agency is based in South Manchester and, since our establishment in 1998, we’ve continued to grow in size and reputation every year.
We work with over 10,000+ native linguists–both nationally and internationally–to cover over 450 languages and dialects in 24/7 service to our clients. These include local governments, NHS Trusts, Police and the Immigration Advisory Service, to name a few. We are extremely proud of our excellent client retention rate within the public sector.
About the Role
Flexible working rota covering evenings and weekends and bank holidays.
Home working 100% of the time
Salary: On call allowance for periods of work, equal to £11k-£13k p.a. depending on shifts
We require an able multitasker to join our team and the ideal applicant must be a dynamic individual who has the ability to work under pressure, is a great communicator and takes pride completing a task to a high standard.
Main Duties Include
• Booking interpreters for emergency appointments during out of hours period mostly needed urgently
• Calling clients – showing great telephone etiquette and customer care
• Ensuring an interpreter is present for every booking
• Build rapport with clients and interpreters
• Prioritising tasks – showing organisation and flexibility
• Quickly and efficiently managing incoming and outgoing calls and emails
Call centre experience is preferred but not mandatory.
Applicants must be UK residents only.
If you think you match the description and can bring enthusiasm, tenacity and a professional approach to work then apply today!
DA Languages is committed to the elimination of discrimination, be it direct or indirect, and will actively work with our staff and clients to ensure the equality of treatment for all, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality or religion.